We accept the cancellation of the order before the product is delivered or shipped. If the order is cancelled, you will get a full refund. If the product has been shipped, we can't cancel the order.
Time limit: within 1 day after payment
Return and exchange policy-
Products purchased can be returned or exchanged within 30 days after the delivery date.
-Items must be unused, intact, and in the original packaging with the original label, ensure that all items in the packaging are intact! Otherwise, the buyer will bear all expenses incurred and will not refund them.
-The buyer is responsible for the return freight.
If necessary, please contact us: firstname.lastname@example.org
Items that do not meet these conditions will not be considered returned.
Refund (if applicable)
After receiving and checking your return, we will send you an email to inform you that we have received the return. We will also notify you of the approval or rejection of the refund. If you approve a refund, your refund will be processed and automatically applied to your credit card or original payment method within a certain number of days.
Refund delay or omission (if applicable)
If you have not received a refund, please check your bank account again.
Then contact your credit card company, which may take some time to officially issue a refund. Next, please contact your bank. Refunds usually take some processing time. If you have completed all of these operations and have not received a refund, please go to email@example.com Contact us.
You will be responsible for paying your own freight for the returned items. No refund will be made for transportation. If you receive a refund, the return freight will be deducted from your refund.
Depending on where you live, the time of arrival of the exchanged products may vary. You should consider using traceable transportation services or purchasing transportation insurance. We do not guarantee that we will receive your returned items.